Clinic Manager/Front Desk Associate - San Jose

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About Millie 

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Millie is a new kind of maternity clinic built by moms and care providers who’ve been there. We are reimagining the hospital-based U.S. maternity experience with a tech-enabled OB/Midwifery clinic model extended with virtual care and remote monitoring. We aim to provide more complete, continuous, inclusive, and empowered to create better outcomes and experiences – from conception through the first year of parenthood. Millie’s maternity and gynecology  services are covered by all major insurance plans including Medi-Cal.

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We are successful when all reproductive patients, regardless of background:

1. Feel seen and heard as the multidimensional people they are.
2. Feel confident and supported in their decisions.
3. Can easily access trusted and skilled support when and how they choose.
4. Experience a healthier reproductive journey, including  pregnancy, birth, and postpartum. This includes (but is not limited to) reduced rates of preterm births, NICU stays, and C-sections, earlier detection of complications, and, last but not least, a better patient experience.

This is an opportunity to raise the bar for maternity care and work with a team of inspiring and committed people. If you are passionate about improving maternal health through holistic, whole-person care, come join us! 

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About the role 

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The Clinic Manager/Front Desk Associate is a dual-role position that combines leadership responsibilities with customer service duties. As a Clinic Manager, you will oversee the day-to-day operations of the clinic, ensuring that processes run smoothly, while also managing staff, supporting patients, and ensuring a high level of service delivery. As a Front Desk Associate, you will be the first point of contact for patients, providing administrative support, scheduling, answering phone calls, and handling various office duties. 

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Your Clinic Manager responsibilities:

• Oversee daily operations and ensure the clinic runs efficiently
• Directly manage Medical Assistants and support staff
• Ensure staff are following clinic policies, procedures, and regulatory standards
• Collaborate with all members of the clinic team to ensure daily operational success.
• Monitor and maintain clinic supplies, inventory, and equipment
• Coordinate meetings with vendors and clinical team as needed
• Report to Director of Clinical Operations 

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Your Front Desk Associate responsibilities:

• Maintain clinic staff schedules and ensure there are no gaps in daily scheduling
• Responsible for patient check in/out, manage referrals, answer phones, and schedule patients with dedicated administrative time for Clinic Manager tasks
• Collaborate with clinicians to ensure workflows are streamlined 

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About you

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We are looking for a compassionate and professional Front Desk Associate/Clinic Manager who:

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• Can multitask while keeping up with high patient volumes
• Has excellent verbal and written communication skills for patient outreach
• Has strong organizational skills and attention to detail 
• Can work independently as well as participate in team problem solving
• Strong leadership skills and experience managing cross functional teams
• Proficiency and experience using Google Workspace 
• Passionate about patient care and Millie’s mission and values 
• Located in San Jose, CA

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Qualifications 

• 2-4 years of experience in a patient care setting, ideally in a reproductive health setting
• 2-3 years of leadership or management experience
• Minimum of 1 year experience working in Women’s Health/OBGYN setting
• Strong knowledge of billing and insurance questions 
• Proficiency in computer technology such as navigating different internet browsers and using multiple software systems simultaneously
• Ability to work independently 

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What we offer: 

• Annual professional development stipend
• Medical, dental and vision benefits
• 401k
• A collaborative team culture and the opportunity to shape a new standard for hospital-based maternity care
• Opportunity to join a growing company with room for growth and promotion

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At Millie, we are committed to health equity and culturally competent care. We prioritize, affirm, and celebrate diversity within our team, providers, and patients. We encourage BIPOC and LGBTQ+ individuals, veterans, and people with disabilities to apply. 

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Please apply here.